Zales in Johnson City, TN Open now

Reviews about Zales

• ★ ☆ ☆ ☆ ☆

  September 16, 2019, by Haley Atkinson
  This is the worst jewelry store I have ever been in contact with. I bought my fiancé's wedding ring here. I signed up for 6 months no interest, and signed for this. I was very clear that I did not want to buy it if it would not be 0 interest. They assured me that it was. I ended up getting a letter in the mail from the bank I had financed through stating that my address given at Zales did not match the address the credit agency had so they had to deny my application until I was able to change my address. Zales then proceeded to switch my financing to another bank (Zales Gem Account) without notifying me of this change. I was suspicious when I received the letter so I called Zales to verify that my account was as I had agreed it would be. They then told me that I was now on an account that charged 22% interest. Obviously I was upset. I went to the store to try to sort it out. At this point I was still willing to purchase the ring at the 0 percent interest for 6 months since I had resolved the address situation. I cancelled my previous order, and told the lady I wanted to repurchase it with the original financing. She refused to let me purchase it through the original bank telling me that apparently I had bad credit, although in the denial letter it plainly states that my credit score was good and was not a factor in the denial. I was very angry at this point and ended up leaving only to find a better quality ring at a local jeweler for literally half the price. I will never return to this place. I wouldn't even give them one star if I did not have to in order to write the review.