Kay Jewelers in Johnson City, TN Open now

Reviews about Kay Jewelers

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  April 16, 2019, by Caitlin Hood
  From the moment I walked it we had issues. The man didn't want to size us, said the fingers would swell in the summer and so we don't want to change the size. My fault for never looking until after we got to the car. So we had to go back in and he didn't want to size my fiance. Eventually he did and told us the ring would be in within 2.5 weeks. The next day I looked and my bank account had been charged twice for the wedding band. I called and they said they would fix it. 4 days later nothing changed and I called again and they said I was never charged twice . Funny how when I talked to headquarters they fixed it immediately. 3 weeks later never got a call to pick up the ring. I called and the nice lady couldn't find our names in the system but luckily I had the emailed receipt and was able to give her the receipt number. She told me she would talk l to the guy that sold it to me and call back. When he called me back he told me the system was down that night and that's why it never got ordered... I told him it took my money well enough and that if it was down he should have ordered it the next day. So he looked to see if he could get the ring in and the best he could do was a half size too big, then he told me again about the weather and how the ring might not fit now but would later and that it would be in within 2 days. Because of the weekend Monday at the latest. Monday came and I never got a call, I assume he never ordered it but regardless I returned it and got my refund 10 mins before they closed. I would NEVER ever shop here again. It was a horrible experience. ON THE UPSIDE helzburg jewelers is wonderful to work with. The same ring is also a little more than 100 dollars cheaper . So is zales . Check online for mens rings before you buy them, Kay's you pay more and get horrible customer service .